There are over 15 billion WhatsApp users and the numbers are only increasing. And why not? It is secure, end-to-end encrypted, fast, and very user-friendly. Businesses have long realized the potential of WhatsApp as a platform to grow and flourish, the very reason it becomes one of the best places for chatbot activity. WhatsApp chatbots share a lot of similarities with website chatbots, the main difference being its availability on personal devices. WhatsApp chatbots are also a lot more convenient, private, and personal.
WhatsApp chatbots make customer interactions on WhatsApp a breeze. They sort, automate and send timely responses, be it a thank you message, an order, queries about payments, offers etc. WhatsApp chatbots give your business a reliable face that customers can relate to and win the hearts of the customers with quick replies. As a business, you will be able to sort and organize your contacts with the help of WhatsApp chatbots making them readily accessible and easy to target. Customers will love the factor that they can interact with your business anytime just like they do to an actual person they want and the bot will be more than happy to help.
Automate your sales and marketing using WhatsApp chatbots. Since a lot of your customers spend a considerable amount of time on WhatsApp than any other social media channel, the benefits are numerous. WhatsApp bots can resolve customer queries faster and can provide support round the clock. Altogether they yield a delightful customer experience.